See your freight operation
like never before.
Know exactly where your team’s time goes, why your error rate is what it is, and which problems are fixable in weeks vs. months. Then deploy AI on the highest‑ROI opportunities first — with a clear baseline to measure real impact.
Where does your team’s time actually go?
Thousands of hours disappear into tasks that could be automated — but you don’t know which ones, or what they cost.
How much revenue leaks through the cracks?
Billing delays, missed charges, manual errors. You know it’s happening — you just can’t put a number on it.
Which fixes would actually move the needle?
Without a baseline, every problem feels urgent. So nothing gets prioritized, and nothing gets fixed.
We help you find out. In as little as 48 hours.
We ingest your operational data and use AI to map every connection across systems — emails to shipments, charges to rate cards, conversations to decisions. Then we surface exactly where your team’s time and money go.
30-minute read-only setup with your IT team. 12 months of data. A full assessment delivered.
Operational Assessment
28,412 shipments · 138,844 emails · 4,120 Slack threads · 12 months
hours/month recoverable
in delayed receivables
~8%
error rate on manual charges
4
priority automations identified
Top Findings
Document Collection Is Your Biggest Time Sink
Someone Adds Fuel Surcharges Manually Every Monday
$340K Sits in Delayed Receivables Because Invoicing Waits for Documents
+ 4 more findings with evidence and recommended actions…
Illustrative output for a fictional freight forwarder. Your report uses your data.
Then deploy AI on what matters most —
to deliver real ROI.
Tandom is a platform to build, own, and run automations
— powered by AI that deeply understands logistics.
Natural language, visual workflows, or code —
the platform meets your team where they are and handles the complexity.
From Assessment 4
Document Follow-Up
FSC Auto-Add
Charge Reconciliation
Response Time Monitor
Platform 6
Email Document Sync
Cross-Doc Validation
Ready to Load Check
Document Follow-Up
critical~85 hrs/month recovered · Reduces customs holds by 28%
Based on your assessment, I’ve drafted a Document Follow-Up automation.
• Trigger: Booking confirmed + docs not received within 24h
• Scope: All ocean shipments — 47 trade lane combinations
• Action: Personalized follow-up referencing missing docs by trade lane
• Impact: ~60–100 hrs/month recovered, 20–35% fewer customs holds
Before I build this, a few decisions:
1. Escalation timeline — How aggressively should we follow up?
Standard
1st at booking +24h, 2nd at ETD −7 days, 3rd at ETD −3 days
Aggressive
1st at booking +12h, 2nd at ETD −10 days, 3rd at ETD −5 days
Describe an automation in plain English…
SendYour team describes what they need. Tandom handles the TMS complexity, compliance rules, and cross-system coordination.
Enterprise-grade automation. Zero vendor lock‑in.
Not a per‑workflow subscription. Not a vendor you’re locked into. A platform for building robust, powerful automations — giving you full flexibility, full control, and ownership of everything it creates.
What Teams Are Building
Email Triage & Routing
Classify every inbound email — quotes, shipment updates, status requests — and route to the right team automatically.
Tames 100K+ emails/mo
Document Follow-Up
Auto-chase missing docs by trade lane with escalating urgency.
~85 hrs/mo recovered
Customer Status Updates
Proactive milestone notifications pulled straight from your TMS.
Eliminates status-check calls
Customs Compliance
Validate document sets against trade-lane requirements before submission.
28% fewer holds
Invoice & AR Acceleration
Auto-generate and send invoices the moment shipment docs complete.
Weeks faster cash flow
Carrier Rate Comparison
Pull and compare rates across carriers for each booking in minutes.
5 min vs. 45 min
These are examples. Your team can automate any workflow that touches your TMS, email, or internal tools.
No black boxes. Just glass ones.
Every automation is fully inspectable — workflow logic, triggers, query patterns, XML formats. Nothing deploys without IT review.
Document Follow-Up
Automated document collection: detect missing documents by trade lane, send personalized follow-up emails to shippers with escalating urgency, track responses.
Workflow
⚡ Trigger Configuration
• Query Pattern
Conditions:
documents.required greater_than 0
documents.missing greater_than 0
followup.count less_than 3
▶ Actions (3)
Method: HTTP.POST
Method: SMTP.Send
Template: Doc_Follow_Up
Method: CW.Activity.Create
Module: ForwardingShipment
Read-only start
Nothing writes to your TMS until you approve.
Preview everything
See exactly what will happen before it executes.
Human-in-the-loop
AI handles routine work. Humans make judgment calls.
Adapts to your data
Your terminology, your systems — even the messy parts.
Built for Logistics…
Reads & writes your TMS
Native CargoWise, Descartes, and Magaya integration. Real API operations, full audit trails.
Understands the domain
Trade lanes, charge structures, customs rules, document requirements. The knowledge that makes automation safe.
Test before you deploy
Run every automation against historical data first. See what would have happened. Zero risk.
…By founders who've launched and scaled products
for thousands of logistics operations
Backed by leaders from:
