Question 1

What does Tandom actually do?

Accepted Answer

Tandom is an AI platform purpose-built for freight forwarders. It connects to your TMS, email, and carrier portals, then automates the manual work that slows your operation down — quoting across portals, entering shipment documents, validating compliance filings, tracking milestones, and triggering invoices. Your team stays in control; the repetitive work disappears.

Question 2

What happens during the 48-hour assessment?

Accepted Answer

Your IT team gives Tandom read-only access to your systems — a 30-minute setup. Tandom ingests 12 months of operational data and uses AI to map every workflow: emails to shipments, charges to rate cards, conversations to decisions. You get back a detailed report showing exactly where your team's time goes, where revenue is leaking, and which automations will deliver the highest ROI — prioritized and quantified.

Question 3

Will Tandom work with my TMS?

Accepted Answer

Tandom is built to work with the major TMS platforms used by freight forwarders, and is always expanding coverage. Integration typically involves a combination of API connections, workflow configurations within your TMS, and pulling data from email and carrier portals.

Operational Assessment

Executive Summary

Scorecard

Document Management

Financial Operations

Team Efficiency

Compliance & Risk

Customer Experience

External Dependencies

Findings

Document Collection Is Your Biggest Time Sink

Someone Adds Fuel Surcharges Manually Every Monday

$340K Sits in Delayed Receivables Because Invoicing Waits for Documents

28% of Your Customs Holds Were Preventable

Your LAX Branch Spends 42% More Time Per Shipment Than JFK

~3.2% of Completed Shipments Show Incomplete Charge Reconciliation

Average Response Time to Customer Emails: 6.2 Hours

How Findings Connect

Quick Wins

Document Follow-Up Automation

FSC Auto-Add

Deploy LAX Workflow Triggers

Charge Reconciliation Audit